Cancellation policy

Our goal is to provide quality health care to all our patients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our providers, but our other patients as well. Please be aware of our policy regarding missed appointments.

Appointment cancellation

When you book your appointment, we are holding a space on our calendar specifically for you and it is no longer available to our other patients. In order to be respectful of your fellow patients, please call us as soon as you know you will not be able to make your appointment.

If cancellation is necessary, we require that you call at least 24 hours in advance. Appointments are in high demand, and your advanced notice will allow another patient access to that appointment time.

Late cancellations or no-shows

A cancellation is considered late when the appointment is cancelled less than 24 hours before the appointed time.

A no-show is when a patient misses an appointment without cancelling.

Cancellation fee

For initial appointments – A second or subsequent late cancellation or no-show will incur a cancellation fee of 50% of the appointment fee.

For follow-up appointments – any late cancellation or no-show may be counted as one of the follow-up consultations. This is at the discretion of your provider and you will be notified in writing.