COVID-19 Update

COVID-19 update

Current Status: Alert Level 1

What does the current alert level mean for our clinical practice?

Clinic appointments:

  • Alert level 4: video/phone consultations only
  • Alert level 3: video/phone consultations only
  • Alert level 2: in-person or video/phone consultations
  • Alert level 1: in-person or video/phone consultations

An “in-person consultation” is where the health professional and patient are physically present in the same consultation room.

A “video consultation” is where the health professional and patient use information and video conferencing technologies to communicate with each other and visual and audio information are exchanged in real time but the health professional and patient are not physically present in the same consultation room.

Initial consultations can be done in-person or via video. If you have a video consultation, you will need to see your own health practitioner for a medical report prior to you appointment.

Follow-up consultations will preferentially be done via video/phone. This will eliminate the uncertainty of face to face appointments which is dependent on alert levels and can change with minimal notice.


  • Alert level 4: operations on hold
  • Alert level 3: operating on case by case basis
  • Alert level 2: routine operating
  • Alert level 1: routine operating

As we navigate through these unprecedented times, we want to ensure that you are up to date with our actions surrounding COVID-19 and to pass on our positive thoughts to you and your whānau during these uncertain times.  The DWL team pride ourselves on our clients being at the heart of everything that we do. 

As we continue to better understand the situation, and how best to slow down the spread of COVID-19, we will be adjusting the way that we work to prioritise your health and safety as well as that of our team and the wider community.

If you have any cold or flu symptoms (such as breathlessness, cough, fever), or have travelled overseas, you should contact Healthline on 0800 358 5453 or your family doctor immediately. You should then contact us to reschedule or cancel your appointment.

Like other businesses tackling this issue, we’re being guided by the Ministry of Health in regards to cleanliness/hygiene, social distancing and minimising contact.  As circumstances continue to develop, we will make our decisions with the health, safety and wellbeing of our clients and team members as our highest priority. 

Read more about COVID-19 from the Ministry of Health website here:

COVID-19 Questions and answers

COVID-19 Current situation

On a final note, we hope that you and your whānau stay healthy and well.
Please take care of yourselves and each other.

Warm regards from the team at DWL.